Frequently Asked Questions

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AMCAW

When is the Metal Clay Live Event taking place?
The virtual event will be live on Thursday, May 1, 2025, to Friday, May 2, 2025, from 9:00 a.m. EST to 4:00 p.m. EST. This will be followed by three days of workshops from Saturday, May 3, 2025, to Monday, May 5, 2025, also from 9:00 a.m. EST to 4:00 p.m. EST.
When do tickets go on sale?
  • AMCAW Members: Ticket sales open January 20, 2025, at 9:00 a.m. EST with a limited-time discount for event tickets.
  • General Public: Sales open March 3, 2025, at 9:00 a.m. EST at the standard rate.
    Tickets will remain on sale until May 30, 2025, at 4:00 p.m. EST.
Do I need an event ticket to purchase a workshop?

Yes, an event ticket is required to attend any workshop. If you purchase a workshop ticket without an event ticket, we’ll notify you by email.

If the event ticket isn’t purchased promptly, we’ll issue a refund for your workshop ticket minus a $25 administrative fee, and your workshop registration will be canceled.

Can I purchase multiple workshops?
Absolutely! You can buy multiple workshops; however, each workshop has a limit on live participants set by the instructor for an optimal virtual experience.

Once the live workshop has been held, you can purchase tickets for the recorded version, which will be available until May 30, 2025, at 4:00 p.m. EST. All ticket holders, both live and recorded, can access the recordings until July 18, 2025.

Why can I only buy one ticket at a time?

The Zoom platform only allow one ticket to be purchased at a time. 

You will need to purchase your event ticket first, then return to the registration page and purchase the workshops you are interested in one at a time. 

We understand this may be frustrating and appreciate your patience with ticket purchasing as the registration format is beyond our control.

How can I tell if a workshop has sold out?

Workshops are listed on the website. Sold-out live workshops will be marked as such. Once the live workshop is over you can still purchase recorded versions until May 30, 2025, at 4:00 p.m. EST. There will be no limit to the number of recordings that can be purchased.  So if you really want a workshop, you should be able to buy it one way or another.

How long will I have access to the event recordings?
Recordings of all event presentations and workshops will be accessible until July 18, 2025, at 9:00 a.m. EST. After this date, all recordings will no longer be available.
What device should I use to view the event?

A computer provides the best experience for navigating the event. Tablets work too, but phones may make it harder to view details and move around the platform.

Chat Locations: On computers, the chat is on the right side; location varies on phones.

What can I expect during the Metal Clay Live Event?
Event Overview: In the lobby, you’ll find a daily video with updates, chat with participants, and see each day’s schedule.

Tabs to Explore:

  • Presentations Tab: Access live or recorded presentations, plus presenter bios and descriptions.
  • Workshops Tab: View your purchased workshops and access recordings after they’re available.
  • Marketplace Tab: Visit sponsor booths, which may include live representatives, website links, and featured products.
    • Shopping Hours: To connect with vendors, specific shopping times are 7:00 a.m. – 9:00 a.m. EST, 12:00 p.m. – 1:00 p.m. EST, and 4:00 p.m. – 6:00 p.m. EST. Visit the AMCAW booth for a virtual goody bag and volunteering info.
  • Special Event: During the lunch break on May 1, 2025, a video will showcase diverse artist studios for inspiration.
Do I need to be on camera during the event?
No worries if you’d rather not be seen! For presentations, only the presenter and moderator will be visible and heard, while all attendees remain hidden and muted. Use the chat to ask questions, which the moderator will relay.

In workshops, you can control your video and audio settings. Adjust your view to have the speaker highlighted or pin the instructor.

How do I access the Metal Clay Live event or workshops?
Metal Clay Live will take place on Zoom. Once the platform opens, ticket holders can access the event by logging in with either a Zoom account (free or paid) or their email.
*Tip: We recommend using a Zoom account, as logging in with email requires a new code each time.

In the event lobby, you’ll see live and previously recorded presentations as well as the workshops you purchased. You can enter any live presentation or workshop when its link goes live, or access the recording afterward.

Can I download the workshop and presentation videos to watch offline?

No. All presentation and workshop recordings are only available to view via the Zoom platform. You will need to have access to the internet and be logged into the event lobby to watch any of the recordings.

The lobby will close permanently on July 18, 2025 and access to all video recordings for presentations and workshops will cease on that day.

When can I log in to explore the platform?
The Zoom platform opens for exploration on April 26, 2025, at 9:00 a.m. EST. at which time you’ll only have access to the lobby until the event begins on May 1, 2025, at 7:00 a.m. EST. The live presentations and workshops will open up on their scheduled days and times.
Why should I log into the platform before the event starts?

We recommend logging in 2-3 days before May 1, 2025 for these benefits:

  • Familiarize yourself with the platform to avoid issues on the event days.
  • Set up a personal schedule for live presentations.
  • Create a profile with optional info (photo, personal details, and social preferences).
  • View presenter bios to learn more about them.
Why can’t I see all workshops listed in the lobby?

In the lobby, you’ll only see presentations (included with your event ticket) and the workshops you purchased. To view all available workshops, visit Workshops.

I’m having trouble accessing the event. Who do I contact?
If you encounter access issues, contact us at info@metalclaylive.com. This email will be monitored throughout the event, and we’ll respond as quickly as possible.
How can I get help if I’m having trouble navigating the platform?

Once inside the event, use the Lobby Chat Box on the right side to contact support. Look for the AMCAW icon and message it directly to reach a tech support rep. (Please note that messages in the main lobby chat are public; select a specific person for a private chat.)

How can I chat with other people during the event?

You can chat in the Lobby, Presentation and Workshop Spaces, and the Marketplace. Chat messages are public within each space. For private conversations, select the name of the person you’d like to chat with before messaging.

Can I get a refund if I change my mind?

All sales are final, and no refunds will be issued. Recordings are accessible until July 18, 2025, allowing ample time to enjoy the content.

Where do I go if I have further questions?

We are here for you! Please email us at info@metalclaylive.com for a prompt and helpful reply.